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Terms of Service

Contents

  1. Store Policies
  2. Terms and Conditions
  3. Privacy Policy

Store Policies

I. MONEY BACK GUARANTEE

We’re so confident of your satisfaction with Immune-IQ that we’re pleased to offer a Lifetime Money Back Guarantee with each purchase!

Cell-IQ’s Lifetime Satisfaction Guarantee provides you with a full product refund (minus return processing fee of $5) if you return a product within 60 days, as long as it is in its original packaging and has at least half of the contents remaining. Products returned after 60 days, in original packaging and with at least half of the product remaining, will receive the refund in store credit.

Please follow these steps when returning an item under our Lifetime Money Back Guarantee:

Pack the item to be returned securely in a package that is fit for shipping
Enclose the original packing list with the item (we recommend that you make a copy to keep in your records). If you do not have your packing list, please include your order number, purchase date, billing name, and address with the item.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Please send all returns to the following address: Cell-IQ, ATTN: Returns, 623 E 2100 S, #101, Salt Lake City, UT 84106.
Keep the tracking number from the return package after you send it, to ensure that it reaches us.
Note: The Lifetime Money Back Guarantee can only be used once per customer.

II. MANUFACTURING DEFECTS OR OTHER ERRORS

You will be refunded the shipping cost, with no return processing fee, if the return is a result of a manufacturer error, a shipping error on our part, or if the item was damaged during shipping.
In the event of a product defect or other manufacturer error, Cell-IQ will replace your product, instead of issuing a refund. You may request a refund instead of a product replacement.
III. SPECIAL OFFERS

CELL-IQ may offer special offers which differ from the default the Store Polcies on a limited basis. In such instances, the terms of the special offer will override any conflicting terms in our Store Policies. While special offers may alter the Store Policies with regard to that offer, they cannot alter the Terms of Use or Privacy Policy of the Site.

 

Privacy Policy

SECTION 1 – WHAT INFORMATION DO YOU COLLECT?

We collect only the personal information that you give us, such as your name, address, and email address, in order to offer you an expedited checkout experience. Additionally, we may collect anonymous information, such as which pages you visit on our Site and how long you remain on those pages.

SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?

The personal information you provide us is used only to provide you services from Cell-IQ. We never share your information with third parties.

The anonymous information we collect is aggregated with other users’ information to help us refine the design of our site, to be as relevant as possible to our customers.

SECTION 3 – CONSENT

How do you get my consent?

When you provide us with personal information, by placing an order, arranging for a delivery or return of a purchase, you consent to our collecting and using it.

How do I withdraw my consent?

If you would like like to prevent Cell-IQ from collecting your information, as described above, you may choose to not create an account on the Site, delete your account, unsubscribe from emails, or not visit our Site.

SECTION 4 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 5 – PAYMENT INFORMATION

We do not store your payment information. Payment transactions occur on a secure page (with an SSL certificate), and are processed through a third-party payment processor.

SECTION 6 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 7 – LINKS

When you click on links on our Site, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

SECTION 9 – COOKIES

We use cookies to collect anonymous information about visitors to our Site, for the purpose of optimizing our content and site structure to better serve our customers. For an explanation of the types and purposes of specific cookies that we use, please visit THIS LINK.

SECTION 10 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence. If you are not the age of majority in your state or province of residence, you may not use this Site.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their being posted on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our Site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at customersupport@cell-iq.com. Please include “PRIVACY REQUEST” in the subject line for all inquiries.

LAST UPDATED

April 19, 2016

 

Terms and Conditions

I. RETURN POLICY

Returns are subject to the returns policy listed in the Store Policies. The Store Policies may be updated by Cell-IQ from time to time.

II. NEWSLETTER SUBSCRIPTION

In addition to manually signing up for our newsletter(s) on the Site, by completing a purchase, you authorize Cell-IQ to add you to the mailing lists of our newsletter(s). You may opt out of a newsletter at any time by following the “unsubscribe” link at the bottom of a newsletter email.

III. COPYRIGHTS

All content included on the Site, including but not limited to all text, graphics, logos, certain typefaces, and other material, is the property of Cell-IQ and is protected to the full extent of U.S. and international copyright laws. All content and the compilation of the components of this Site are the property of Cell-IQ and are protected by all applicable U.S. and international copyright laws. The Site and its content may only be used as permitted by Cel-IQ in the Terms & Conditions of this Site; all other uses, including reproduction, modification, distribution, transmission, republication, display or performance of the content on this Site is strictly prohibited unless the following conditions are met.

1. Content from the Site, including photographs, logos, and written content, may be shared over the internet if (i) it is made clear to all that the content is the property of Cell-IQ, (ii) a link is prominently displayed within the content that links back to the original source of the content on the Site, (iii) if a description was included with a photograph or image on the Site, that description must remain with the photograph when it is shared elsewhere, (iv) there is nothing about the circumstances in which the content is shared that creates an impression, explicitly or implicitly, of Cell-IQ’s endorsement of the Site, person, company, or anything else that is sharing the content, unless Cell-IQ has given explicit permission to do so, and (v) the content is removed, moved, or otherwise altered, immediately upon Cell-IQ’s request, for any reason whatsoever.

2. Cell-IQ reserves the right to revoke the permission given in paragraph 1 at any time and for any reason.

3. Failure to abide by the conditions stated in paragraph 1 or to quickly respond to a request under paragraph 2 is a violation of Cell-IQ’s copyrights.

4. Cell-IQ reserves the right to use any legal means of enforcing its copyrights.

In compliance with the Digital Millennium Copyright Act, Users and other persons can report an infringement to Cell-IQ at the following email address: customerservice@cell-iq.com, using the subject line NOTICE OF COPYRIGHT INFRINGEMENT.

By submitting content to any area of the Site, including without limitation any comments on the blog, User automatically grants, or warrants that the owner of such content has expressly granted, the Site the royalty-free, perpetual, irrevocable, nonexclusive right and license to use, reproduce, publish, translate, sublicense, copy and distribute the content in whole or in part worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such content. User also permits any other User to access, store, or reproduce the content for that User’s personal use. Subject to this grant, the owner of content placed on the Site retains any and all rights that may exist in such content.

IV. TRADEMARK NOTICE

The Cell-IQ names and logos, as well as other trademarks, including product names, listed on the Site, are trademarks of Cell-IQ or its affiliates. These trademarks may not be used in any way, except by the express written permission of the owner of the trademark, in any manner that is likely to cause confusion, dilute the Company’s marks, or discredit the Company. All other trademarks, product names, and company names and logos appearing on the Site are the property of their respective owners.

V. DISCLAIMERS

The User agrees that the use of the Site is undertaken at their own risk. No warranties are made by Cell-IQ, its subsidiaries, its agents, or any of its employees or officers that the Site will operate error-free or without interruption. No warranties are made as to the accuracy of the information on the Site.

THE SITE, ITS CONTENT, AND ANY MERCHANDISE CONTAINED THEREIN ARE PRESENTED “AS IS.” NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE BY Cell-IQ, ITS AGENTS, AFFILIATES, EMPLOYEES OR OFFICERS. TO THE FULL EXTENT PERMISSIBLE BY FEDERAL, STATE AND LOCAL LAW, Cell-IQ DISCLAIMS ALL WARRANTIES. Cell-IQ IS NOT RESPONSIBLE FOR ANY DIRECT OR INDIRECT DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY INJURY, LOSS, CLAIM, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING FROM THE USE OF THE SITE, ITS CONTENT, OR ANY MERCHANDISE SOLD ON THE SITE.

Under no circumstances shall the Site or any other party involved in creating, producing, or distributing the Site or its content be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by User on any information obtained from the Site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failures, theft, destruction, or unauthorized access to the Site’s records, programs or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the Site. Because some exclusions or limitations of liability for consequential or incidental damages are not allowed in some jurisdictions, liability is limited to the fullest extent permitted by law in the applicable jurisdiction.

From time to time the Site will post links to websites not affiliated with the Site or Cell-IQ. By posting such links on the Site, Cell-IQ in no way endorses sites linked to or assumes liability arising out of the use of such sites. Use of third-party sites is subject to the terms of use located on those sites.

VI. USER CONDUCT

It is Cell-IQ’s goal to provide an enjoyable experience for as many Users as possible. Therefore, User acknowledges and agrees that Cell-IQ retains the right to moderate all comments on the blog pages of the Site and that Cell-IQ may remove any comments for any reason.

VII. APPLICABLE LAW

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Utah, without giving effect to its conflicts of law provisions. User hereby submits, through use of the Site, to the exclusive jurisdiction of the courts of the State of Utah and of any United States courts located within that jurisdiction for purposes of any and all litigation arising out of the use of the Site, or the purchase of any goods made through the Site. User waives any objections to the forum of Utah for lack of venue, forum non conveniens, or any other jurisdictional ground.

VIII. SEVERABILITY

The provisions of these Terms of Use are intended to be severable. If for any reason any provision of these Terms of Use shall be held invalid or unenforceable in whole or in part, such provision shall be ineffective to the extent of such invalidity or unenforceability, without in any manner affecting the validity or enforceability of the remaining provisions hereof.

IX. ATTORNEY FEES

In the event of a dispute between Cell-IQ and User arising from User’s access to or use of the Site in any way, directly or indirectly, and which access or use falls under this Agreement, User agrees that the prevailing party is entitled to recover reasonable costs and attorney fees in connection with the dispute.

X. WAIVER

Failure of the Company in any instance to enforce any of its rights contained in these Terms of Use does not constitute a waiver of those rights, and the Company reserves the right to enforce its rights when and how it chooses consistent with these Terms of Use and any applicable laws.

XI. ACKNOWLEDGMENT

The Terms of Use, including all documents referenced herein, represent the entire understanding between you and Cell-IQ regarding your relationship with the Site and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS OF USE by using the Site. The Terms of Use are subject to change at any time without notice to you.

XII. CHANGES

The Terms and Conditions may be amended by Cell-IQ from time to time, without notice to you. You are responsible for checking the Terms and Conditions periodically to ensure that you are aware of any changes made.

LAST UPDATED

April 19, 2016